ITSM Software

A lot of information about the IT is stored in Excel files, VizisTATva’s import toll helps loading all this information into the application. The import wizards guide the user, check the data consistency and report the planned changes before user confirmation. All elements managed in the application, as well as their relationships, can be imported massively. This facilitates and accelerates the recovery of existing data and their update.

• Handles Discrepancies: The administrator can handle the discrepancies or variations in the punching data.
• The user can add missed punch or remove the extra punches.
• Flamingo facilitates in handling exceptions such as late reporting and early exists.
• It allows tracing the details on employee attendance, shift rosters and etc.
• It assists in finding the day wise or month wise data by providing the list of prolonged working hours and late-comers.
• The attendance records enable filtering the categories such as location, department and etc.

The configuration management database (CMDB) keeps track of all configuration items (CI’s) and their relationships.

• Infrastructure (servicer, network devices, printers, subnets , [hones)
• Application architectures
• Business processes
• Sites
• Documents

The CMDB also tracks all contacts (teams, individuals), their roles and responsibilities. The CMDB automatically maintains a log of all changes which helps increasing the data quality.

VizisTATva provides different types of tickets, each with a specific workflow :

• User requested
• Incidents
• Problems
• Changes

Customizable emails can be sent each time a ticket status changes.

• A complete CMDB (Configuration management database) allowing IT operation to document IT inventory.
• A Service Desk module allowing IT operation to track end-user requests. An Incident management module allowing IT operation to track and communicate about all issues occurring on IT.
• A change management module allowing IT operation to better deal with all the changes occurring.
• Ad hock report allows you to control your IT.
• A service management module allowing IT operation to document all the contracts and services they have under their control.
• A known error database allows IT operation to document fix for known issue in order to speed resolution process.
• An outage module allows IT operation to document all planned outages and notify concerned contacts.
• Dashboards allow you to quickly get an overview of your IT.

• VizisTATva models dependency rules between different CIs. These rules are used by the application to automatically analyse the impact of an element on the other CIs and display it graphically.
• When creating a ticket (incident or Change) these rules are used to automatically determine the consequences of this event and calculated the list of persons to be modified about the progress of the ticket.

VizisTATva users a fully configurable data model which can be adapted to each company’s needs. The customization encompasses:

• The type of items (CIs) to manage and their characteristic (adding new type of CIs, removing non-needed type…).
• The relationships
• The impact and dependencies rules
• The display rules.
• The workflow and actions related to this workflow.

• Tracking user requests
• Typology of request
• User portal to submit and track request
• Identification of the called by company name and contact
• Suspension of a request due to pending actions